Privacy Policy

    Last updated: 31 August 2026

    1. Introduction

    HolsUK ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

    2. Information We Collect

    We may collect personal information that you voluntarily provide to us when you:

    • Register for an account
    • Make a booking or list a property
    • Contact us with enquiries
    • Subscribe to our newsletter

    This information may include your name, email address, phone number, postal address, payment information, and any other details you choose to provide.

    3. How We Use Your Information

    We use the information we collect to:

    • Process bookings and payments
    • Communicate with you about your account and bookings
    • Provide customer support
    • Send promotional communications (with your consent)
    • Improve our services and website
    • Comply with legal obligations

    4. Information Sharing

    We may share your information with hosts (when you make a booking), guests (when you list a property), payment processors, service providers who assist our operations, and authorities when required by law. We do not sell your personal information to third parties.

    5. Cookies & Similar Technologies

    HolsUK uses cookies and similar technologies (such as local storage) on our website. Under the UK Privacy and Electronic Communications Regulations (PECR) and the UK GDPR / EU GDPR, we only set non-essential cookies with your consent. The first time you visit, you will be shown a cookie banner where you can accept all, reject non-essential, or set granular preferences. You can change your choices at any time using the button below.

    5.1 Categories we use

    Strictly necessary (always on)

    Required for core functionality: keeping you signed in, securing your session, remembering items in your booking flow, and storing your cookie consent choice. Examples: sb-* (authentication), holsuk_cookie_consent(your preference). Lawful basis: legitimate interests / strictly necessary under PECR — no consent required.

    Analytics (off by default)

    Google Analytics 4 with IP anonymisation. Helps us measure how the site is used so we can improve it. Cookies: _ga, _ga_*. Provider: Google Ireland Ltd. Lawful basis: consent.

    Marketing (off by default)

    Used to measure advertising performance and personalise content on third-party sites. Lawful basis: consent.

    5.2 International transfers

    Some providers (e.g. Google) may transfer data outside the UK / EEA. Where this happens, transfers are protected by Standard Contractual Clauses or the UK / EU–US Data Privacy Framework.

    5.3 Manage your choices

    You can withdraw or change your consent at any time. You can also block or delete cookies through your browser settings, but this may affect site functionality.

    6. Data Security

    We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

    7. Your Rights

    Under UK data protection laws, you have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate data
    • Request deletion of your data
    • Object to or restrict processing of your data
    • Data portability
    • Withdraw consent at any time

    8. Data Retention

    We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

    9. Contact Us

    If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at info@holsuk.co.uk.